What is your general return policy?

We have a 7-day return policy for US orders. To be eligible, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. All international sales are final. To start a return, contact us at customers@fragrance-nevaeh.com.

What are the acceptance criteria for a return?

The product must be unused, in the same condition that you received it, and in the original packaging. Returns are only accepted if the product is not damaged or used.

What items cannot be returned?

We do not accept returns for cosmetics, skincare items, refillable bottles, perfume atomizers, perfume miniatures, decants, decoded fragrances, fragrance caps and boxes, and any products marked as 'Final Sale' due to health, hygiene, or tampering reasons.

How do I initiate a return?

To start a return, please contact our customer support team at customers@fragrance-nevaeh.com with your order number and the reason for the return. Our team will provide you with return authorization and instructions.

Who is responsible for return shipping costs?

Customers are generally responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, defective product). We recommend using a trackable shipping method. Original shipping costs are not refunded unless it's a Company error.

Are there any restocking fees?

Yes. A 10% restocking fee will be deducted for all returns not due to a Fragrance Nevaeh.com error. If an item is returned with a broken seal or appears used, a restocking fee of 20% or more will be deducted, depending on usage or damage.

How long does it take to process a refund?

Once we receive and inspect the returned products, we will process a refund to your original payment method. Please allow 5-7 business days for the refund to be processed after inspection. Store credit is also available as an alternative.

Do you offer exchanges?

No, we do not accept exchanges at this time.

What if I receive a damaged or defective item?

If an item shipped from our warehouse is damaged or flawed, Fragrance-Nevaeh.com accepts 100% responsibility. Please provide clear photos of the damaged or defective item, along with the packaging, to help us assess the situation.

Do you accept international returns?

No, international returns are not accepted at this time. Customers are responsible for all customs fees, duties, and shipping costs for international packages. Fragrance Nevaeh.com is not responsible for items lost or damaged during international shipping.

What is your policy for preorders and cancellations?

Preorder cancellations will incur a 5% cancellation fee. Canceled orders that are not pre-orders and have not shipped yet will also be charged to cover transactional and manual processing time.

Is the original shipping cost refundable?

For orders benefiting from Free USPS Ground Shipping, the actual shipping cost incurred by Fragrance Nevaeh will be assessed and deducted from the refund. Return shipping costs are generally not refunded unless the return is a result of a Company error. All shipping costs, domestic or international, are non-refundable.

How does sales tax apply to refunds?

Sales tax is charged based on the shipping address. If an item is returned and meets our eligibility criteria, the sales tax originally charged will also be refunded.

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Refund Policy

Return and Refund Policy

Last Updated: April 18, 2026

At Fragrance-Nevaeh, customer satisfaction is important to us. However, due to the nature of fragrance products, hygiene standards, and product authenticity requirements, our return and refund policy is strictly applied.

1. Returns on Opened or Used Products

We do not accept returns for any product that has been opened, used, sprayed, tested, damaged after delivery, or is no longer in its original sealed condition.

Any product that is returned opened, used, missing packaging, missing seals, or not in resalable condition will not be eligible for a refund.

2. Change of Mind

We do not offer refunds or returns for change of mind, personal preference, dislike of scent, accidental orders, or buyer's remorse.

Once an order is placed, customers are responsible for reviewing the product name, size, quantity, shipping address, and order details before checkout.

3. Damaged Items

If a product arrives damaged, the customer must contact us as soon as possible with clear photos/videos of:

The damaged product
The packaging/box
The shipping label
Any leakage, breakage, or visible defect

If the damage is confirmed after review, we will provide a replacement only. We do not issue refunds for damaged items.

4. Refund Eligibility

A refund may only be considered if the product is:

Unopened
Unused
In original sealed packaging
Returned to our address first
Received and inspected by our team

Refunds will not be processed until the returned product is physically received at our return address.

Once we receive the returned product, our team will inspect it. If the product meets our return requirements (unopened, unused, missing packaging, or not in original condition), the refund may be refused.

5. Order Cancellation After Purchase

If a customer places an order and then requests cancellation or refund, we will first check the order status.

If the order has not shipped yet, we may cancel the order and issue a full refund.

If the order has already shipped, the customer must first receive the package and then return it back to us in unopened and unused condition. In this case, a $20 cancellation/restocking/handling fee will apply because shipping, labor, processing, and handling costs have already been incurred.

Refunds for shipped orders will only be processed after the product is returned to us and successfully inspected.