Frequently Asked Questions (FAQ)
Are your perfumes original?
Yes, 100% authentic and genuine products are sold at MR Fragrance Hub. We do not deal in fake or counterfeit items.
Do you offer Cash on Delivery (COD)?
No, Cash on Delivery (COD) is not available. All orders must be paid online before shipping.
What payment methods do you accept?
We accept secure online payments through available payment gateways at checkout.
How long does delivery take?
Orders are usually delivered within 3–5 business days, depending on your location.
How can I track my order?
Once your order is shipped, you will receive tracking details via email.
What should I do if I receive a damaged or wrong product?
Please contact us within 48 hours of delivery with your order number and clear images/videos of the issue. Our support team will assist you.
Do you accept returns?
Yes, returns are accepted only for damaged, defective, or incorrect items. Products must be unused and unopened.
Please review our Return Policy for complete details.
Are opened or used perfumes returnable?
No, opened or used perfumes cannot be returned due to hygiene and safety reasons.
Can I cancel my order?
Orders can be canceled before shipment only. Once shipped, cancellation is not possible.
Are sale or discounted items returnable?
No, sale or discounted items are non-returnable.
How can I contact customer support?
📧 Email: mrfragrancehub@gmail.com
🕒 Support Hours: Monday – Saturday 24/7
MR Fragrance Hub reserves the right to update this FAQ at any time.
Thank you for choosing MR Fragrance Hub 💎